Frequently Asked Questions
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Is my payment secure?
Yes. All payments in our browser games are processed securely and encrypted via Stripe or PayPal. We do not store complete payment data, such as credit card numbers, on our servers.
My child made purchases without my permission. What can I do?
Please contact us at [email protected] with a brief description of the incident, the date, and the amount. We take such cases seriously and will help you resolve them without hassle. We also recommend removing payment methods from the child's profile.
On which platforms are your games available?
Our games can be played as browser games directly on the respective website, and are also available on the Apple App Store, Google Play Store, and Steam.
The game doesn’t work on my smartphone.
Our browser games are optimized for desktop browsers. On mobile devices, we recommend using the latest version of Chrome or Safari. For an optimal mobile experience, our games are also available as apps on the App Store or Google Play.
The game is stuttering or running very slowly. What could be causing this?
Possible causes include a weak internet connection, too many browser tabs open at once, or an outdated browser. Make sure your browser is up to date and close any tabs you don't need.
The game won’t load. What can I do?
Please try the following first: clear your browser cache and reload the page with Ctrl+Shift+R (Windows, Linux) or Cmd+Shift+R (Mac), try a different browser (Chrome, Firefox, or Edge), and temporarily disable any browser extensions. If this doesn't help, please contact us with your browser, operating system, and a brief description of the issue.
What audience are Peakvelop’s games intended for?
Our games are designed for a broad audience. Each game carries an official USK or PEGI age rating, which you can find on the respective game page — please observe the age recommendations.
What data does Peakvelop store about me?
We only collect the data necessary to operate our services. You can find details in our privacy policy at peakvelop.com/privacy-policy.
What is Peakvelop?
Peakvelop is an independent game developer based in Germering, near Munich, Germany. The company develops and publishes browser games, mobile apps, and PC games for Steam.
Where can I find more information about gaming addiction and child protection?
On our Parent Guide page, we've put together comprehensive information on child protection, parental controls, problematic gaming behavior, and counseling services.