Frequently Asked Questions
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Are prices displayed including VAT?
Yes, all prices shown in our browser games include the applicable statutory value-added tax (VAT).
Are there differences between the browser version and the app?
Depending on the game, there may be minor differences in features, since apps and browser games are optimized for different platforms. The core content is generally identical.
Can I cancel or reverse a purchase?
For purchases made in our browser games, we review each case individually — just send us a short email with the date, amount, and a description. For purchases made through the App Store, Google Play, or Steam, please use the respective platform's refund process.
Do I need to create an account to play?
It depends on the specific game. Many of our games can be played without an account. An account is required for certain features, such as cross-platform saving of game progress or purchasing content.
Does Peakvelop use cookies?
We only use technically necessary cookies, for example for login or game settings. For our web analytics, we use the cookie-free version of Matomo — no cookies are stored in this process. You can find more details at peakvelop.com/cookie-richtlinie.
What age rating do your games have?
Every game carries an official USK or PEGI age rating. You can find this information directly on the game's page as well as in the respective store.
How can I block in-app purchases for my child?
All major platforms offer parental control features. On Apple devices, go to Settings → Screen Time → Content & Privacy Restrictions; on Android, use Google Family Link; and on Steam, use Family Mode. You can find more details on our Parent's Guide page.
How can I contact Peakvelop?
You can reach us by email at [email protected] or by phone at +49 (89) 901 827 89, Monday to Friday from 09:00 AM to 5:00 PM.
How can I delete my account?
Send an informal email with the subject line "Account Deletion" to [email protected]. Please include the email address associated with your account. We process deletion requests within 5 business days.
How can I request information about my stored data?
You have the right at any time to request information, correction, or deletion of your stored data. Send your request with the subject line "Privacy Data Request" to [email protected].