Which payment methods are accepted?
In our browser games, we accept payment by credit card (via Stripe), PayPal, Apple Pay, and Google Pay. For apps and Steam games, the payment methods of the respective platform apply.
Is my payment secure?
Yes. All payments in our browser games are processed securely and encrypted via Stripe or PayPal. We do not store complete payment data, such as credit card numbers, on our servers.
I paid for content but didn’t receive it. What should I do?
Please try reloading the game first — there is sometimes a short delay after a payment. If the content is still missing after 10 minutes, email us at [email protected] with your proof of purchase, the game's name, and the purchase date.
Can I cancel or reverse a purchase?
For purchases made in our browser games, we review each case individually — just send us a short email with the date, amount, and a description. For purchases made through the App Store, Google Play, or Steam, please use the respective platform's refund process.
My child made purchases without my permission. What can I do?
Please contact us at [email protected] with a brief description of the incident, the date, and the amount. We take such cases seriously and will help you resolve them without hassle. We also recommend removing payment methods from the child's profile.
I see a charge I don’t recognize. What does that mean?
First, check whether the payment was billed through Apple, Google, or Steam — purchases there appear under the name of the respective platform provider. For payments made directly through our browser games, our support team will be happy to help.
Are prices displayed including VAT?
Yes, all prices shown in our browser games include the applicable statutory value-added tax (VAT).