Frequently Asked Questions
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How do I create an account with Peakvelop?
Click "Register" on the relevant game page or at peakvelop.com and follow the instructions. All you need is a valid email address.
I found a bug or error in the game. Where can I report it?
We appreciate every bug report! Email us at [email protected] with the subject line "[Technical]", the name of the game, a description of the issue, and a screenshot if possible.
I have a problem with a purchase made through the App Store or Google Play.
For payment issues processed through the App Store or Google Play, Apple or Google respectively is your direct point of contact. Apple refunds can be requested at reportaproblem.apple.com, and Google refunds through your order history in Google Play.
I have a problem with a Steam purchase.
Steam purchases are handled by Valve. You can request a refund through the Steam Support Assistant at help.steampowered.com. For game-specific questions, feel free to contact us directly as well.
I paid for content but didn’t receive it. What should I do?
Please try reloading the game first — there is sometimes a short delay after a payment. If the content is still missing after 10 minutes, email us at [email protected] with your proof of purchase, the game's name, and the purchase date.
I see a charge I don’t recognize. What does that mean?
First, check whether the payment was billed through Apple, Google, or Steam — purchases there appear under the name of the respective platform provider. For payments made directly through our browser games, our support team will be happy to help.